Terms of service
General Terms and Conditions
1. Scope of Application
The following terms and conditions apply to all orders placed by consumers and entrepreneurs through our online store.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his/her commercial or independent professional activity.
2. Contracting Party, Conclusion of Contract, Correction Options
The contracting party is Handelshaus Rheinländer GmbH, Seestraße22, 88214 Ravensburg. The contract is concluded with the aforementioned company.
All products and their presentation represent exclusively a non-binding offer. A legally binding offer is not connected with this.
You have the possibility to put our products into the shopping basket without obligation by clicking the corresponding button. You can correct your entries at any time before sending a binding order. To correct your entries, please use the correction aids provided and explained during the order process.
The order for the goods contained in the shopping basket becomes binding when you click on the order button.
Immediately afterwards, we will confirm receipt of the order by e-mail.
The purchase contract becomes effective depending on the payment method you have chosen as follows:
When precisely the contract with us comes into effect depends on the payment method you have chosen:
Prepayment
By sending a declaration of acceptance by e-mail within 2 days from receipt of order. In the declaration of acceptance we will inform you of our bank details.
PayPal
During the order process you will be redirected to the online presence of the payment provider PayPal. There your payment details will be given and PayPal will be instructed to carry out the payment. As soon as the order has been bindingly completed in our store, we request PayPal to carry out the payment. By requesting the execution of payment, the contract is accepted by us.
3. Contract Language, Contract Text Storage
The contract language is German. The contract text will be stored if it is necessary for the execution of the contract.
We will send you the order data and the general terms and conditions in text form.
Further access to the contract text (e.g. via the Internet) is not provided for security reasons.
4. Prices, Shipping Costs and Delivery Conditions
All prices include the applicable statutory sales value added tax.
The delivery of the goods is free of shipping costs within Germany. This does not apply if you wish an express delivery within Germany. In this case, shipping costs will amount to 19,50 euros.
For shipping to other European countries (EU countries and Switzerland) shipping costs amount to 19,50 euros per package.
Deliveries to non-European countries and express deliveries within the EU are only possible on request. For this, please contact: info@montblanc-pen.de.
You have the possibility to pick up your order during business hours (Monday to Friday from 09.00 to 18.00) at Handelshaus Rheinländer GmbH, Seestraße 22, 88214 Ravensburg, Germany.
5. Delivery Reservation
If the ordered product is not available, without any fault on our part, we reserve the right to withdraw from the contract. You can choose a comparable product or, if you wish, we will refund your payments already made. For the refund we use the payment method you have chosen.
6. Payment
In our store, the following payment methods are generally available to you:
Prepayment
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods within 5 days after receipt of payment.
PayPal
During the order process you will be redirected to the online presence of the payment provider PayPal. There your payment details will be entered and PayPal will be instructed to carry out the payment. Prerequisite for use is that you are registered with PayPal or register for the first time. As soon as the order has been bindingly completed in our store, we request PayPal to carry out the payment.
7. Right of Revocation
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy.
The return shipment is free of charge for you due to the revocation, warranty or guarantee when using our return label.
Returns with a value of goods greater than 500 EUR require additional transport insurance; the insurance fees incurred for this will be borne by Handelshaus Rheinländer GmbH.
For this purpose, either a return label is enclosed with the parcel shipments or a corresponding return label can be requested via customer service.
8. Reservation of Proprietary Rights
The goods remain our property until full payment.
9. Transport Damages
If goods are delivered with obvious transport damages, please claim such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
10. Warranty and Guarantees
Unless otherwise expressly agreed below, the statutory liability for defects shall apply.
The above restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty as well as fraudulent intent, in the event of breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper performance of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations), in the context of a promise of guarantee, insofar as agreed, insofar as the scope of application of the Product Liability Act is opened.
Information on any applicable additional warranties and their exact terms and conditions can be found in each case with the product and on special information pages on our website.
by e-mail no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notice). The collection will take place at the earliest on the date specified in the pre-notification. A later, more timely collection may be made. If a reduction in the purchase price amount occurs between the pre-notification and the due date (e.g. due to credit notes), the amount debited may differ from the amount stated in the pre-notification.
11. Liability
For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Supplementary General Terms and Conditions for installment purchase by easyCredit
13. Scope of Application and General Terms of Conditions and Use
The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the merchant for all contracts concluded with the merchant in which ratenkauf by easyCredit (hereinafter referred to as installment purchase) is used. In the event of a conflict, the supplementary GTC take precedence over any other General Terms and Conditions of the merchant. Installment purchases are only possible for customers who are consumers pursuant to Section 13 of the German Civil Code (BGB) and have reached the age of 18.
14. Installment Purchase
For your purchase, the dealer provides you with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG) installment purchase as an additional payment option. The merchant reserves the right to check your creditworthiness. For more details, please refer to the installment purchase data protection notice in the order section. If the use of installment purchase is not possible due to insufficient creditworthiness or if the merchant turnover limit is reached, the merchant reserves the right to offer you an alternative billing option. The contract for an installment purchase is between you and the merchant. With the installment purchase you decide to pay the purchase price in monthly installments. Monthly installments are to be paid over a fixed term, whereby the final installment may differ from the previous installment amounts. The ownership of the goods remains reserved until full payment. The receivables arising from the use of the installment purchase are assigned by the merchant to TeamBank AG within the framework of a current factoring agreement. Payments can only be made to TeamBank AG with debt-discharging effect.
15. Payment by Installments via SEPA direct debit
With the SEPA direct debit mandate issued with the installment purchase, you authorize TeamBank AG to collect the payments to be made through the installment purchase from your checking account specified in the order process at the credit institution specified there by means of a SEPA direct debit. TeamBank AG will notify you of the collection by e-mail no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notice). The collection will take place at the earliest on the date specified in the pre-notification. A later, more timely collection may be made. If a reduction in the purchase price amount occurs between the pre-notification and the due date (e.g. due to credit notes), the amount debited may differ from the amount stated in the pre-notification.