General terms and conditions of business
General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed by consumers and businesses via our online shop.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
An entrepreneur is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contracting parties, conclusion of contract, correction options
The contracting party is Handelshaus Rheinländer GmbH, Seestr. 22, 88214 Ravensburg. The contract is concluded with the aforementioned company.
All products and their presentation constitute a non-binding offer only. This does not represent a legally binding offer.
You can add our products to your shopping cart without obligation by clicking the corresponding button. You can correct your entries at any time before submitting a binding order. To make corrections, please use the correction tools provided and explained during the ordering process.
The order for the goods contained in the shopping cart becomes binding when you click the order button.
We will immediately confirm receipt of your order via email.
Depending on your chosen payment method, the purchase agreement will become effective as follows:
The point at which the contract with us comes into effect depends on the payment method you have chosen:
prepayment
By sending an order confirmation via email within 2 days of receiving your order. The order confirmation will include our bank details.
PayPal
During the ordering process, you will be redirected to the PayPal website. There, you will enter your payment details and authorize PayPal to process the payment. Once the order is finalized in our shop, we will request PayPal to complete the payment. By requesting payment, we accept the contract.
3. Contract language, contract text storage
The contract language is German. The contract text will be stored if necessary for contract processing.
We will send you the order details and the terms and conditions in written form.
Further access to the contract text (e.g. via the Internet) is not provided for security reasons.
4. Prices, shipping costs and delivery conditions
All prices include the applicable statutory value added tax.
Delivery within Germany is generally free of charge. This does not apply if you request express delivery within Germany. In this case, shipping costs of €19 will apply. This also applies to countries within the European Union.
Deliveries to non-European countries are made via DHL Express or UPS with shipping costs of €49, except for deliveries to Switzerland which cost €29.
You have the option of collecting your order during business hours (Monday to Friday from 9:00 a.m. to 6:00 p.m.) at Handelshaus Rheinländer GmbH, Seestr. 22, 88214 Ravensburg, by prior appointment.
We do not deliver to parcel lockers.
5. Delivery subject to availability
If the ordered product is unavailable through no fault of our own, we reserve the right to withdraw from the contract. You can select a comparable product or, upon request, receive a full refund of any payments already made. We will issue the refund using your original payment method.
6. Payment
The following payment methods are generally available in our shop:
prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods within 5 days of receiving payment.
PayPal
During the ordering process, you will be redirected to the PayPal website. There, you will enter your payment details and authorize PayPal to process the payment. To use this service, you must be registered with PayPal or register for the first time. Once your order is finalized in our shop, we will request payment from PayPal.
6. Right of withdrawal
Consumers have the statutory right of withdrawal, as described in the cancellation policy.
Returns are free of charge for you due to cancellation, warranty or guarantee when using our return label.
Returns with a merchandise value exceeding EUR 500 require additional transport insurance; the associated insurance fees will be covered by Handelshaus Rheinländer GmbH.
Either a return label is included with the parcel shipment, or a corresponding return label can be requested via customer service.
7. Retention of title
The goods remain our property until full payment is received.
8. Transport damage
If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately and contact us without delay. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.
9. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory warranty rights apply.
The foregoing limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty as well as fraudulent intent, in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligations), within the scope of a guarantee promise, insofar as agreed, insofar as the scope of application of the Product Liability Act is open.
Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages on our website.
10. Liability
We are always liable without limitation for claims arising from damages caused by us, our legal representatives or vicarious agents in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, insofar as agreed, or insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.
Furthermore, claims for damages are excluded.
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/ .
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Supplementary General Terms and Conditions for installment purchases by easyCredit
12. Scope and general terms of use
The following supplementary terms and conditions (hereinafter referred to as "Terms") apply between you and the merchant for all contracts concluded with the merchant where installment payment via easyCredit (hereinafter referred to as "Installment Purchase") is used. In case of conflict, these supplementary Terms take precedence over any conflicting terms and conditions of the merchant. Installment Purchase is only available to customers who are consumers as defined in § 13 of the German Civil Code (BGB) and who are at least 18 years of age.
13. Installment purchase
For your purchase, the merchant, with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), offers installment payment as an additional payment option. The merchant reserves the right to check your creditworthiness. Further details can be found in the installment payment data protection notice during the order process. Should the use of installment payment not be possible due to insufficient creditworthiness or reaching the merchant's sales limit, the merchant reserves the right to offer you an alternative payment method. The installment payment agreement is concluded between you and the merchant. With installment payment, you choose to pay the purchase price in monthly installments. Monthly installments are payable over a fixed term, whereby the final installment may differ from the previous installment amounts. Title to the goods remains with the merchant until full payment is received. The receivables arising from the use of installment payment are assigned by the merchant to TeamBank AG under an existing factoring agreement. Payments can only be made to TeamBank AG with debt-discharging effect.
14. Installment payment via SEPA direct debit
By granting a SEPA direct debit mandate with your installment purchase, you authorize TeamBank AG to collect the payments due for the installment purchase from your current account specified during the order process at the bank indicated therein via SEPA direct debit. TeamBank AG will notify you of the collection by email no later than one calendar day before the SEPA direct debit is due (pre-notification). The collection will take place no earlier than the date specified in the pre-notification. A later, but still timely, collection may occur. If the purchase price decreases between the pre-notification and the due date (e.g., due to credits), the debited amount may differ from the amount stated in the pre-notification.