Frequently Asked Questions

Pursue

Rheinländer Trading House is a company located in the heart of southern Germany, managed by our founder Michael Rheinländer and his partner Patrick Huber.


We stand for high-quality writing culture and operate a showroom in Ravensburg. To meet growing global demand, we now also offer our more than 1,300 Montblanc items in our own online shop.

We are proud to have had many of our loyal customers by our side since our founding. We believe in tradition, distinctive craftsmanship, and honest advice. Our goal is to make Montblanc's diverse product range accessible and satisfy our customers – with a commitment to service and quality shaped by over 25 years of experience and expertise.

Because we specialize in Montblanc's fine writing instruments and accessories like no other retailer. With over 1,300 different items, decades of experience, and personally accessible customer service in German and English, we are your competent and reliable partner for high-quality writing culture.

Whether it's about fulfilling a long-held dream, expanding a collection, or making a financial investment - we're here for you.

Before, during and after the purchase.

We are not a direct contractual partner of Montblanc and, as an independent dealer, we are able to base our prices on the market price.

We only deal in certified, authentic products sourced from selected partners. Thanks to our exceptionally large international network, we can offer one of the world's largest Montblanc ranges.

Yes. We look forward to your visit to our showroom in Ravensburg!
Please feel free to arrange an appointment for a personal consultation so we can guarantee you the best advice from our experts.

Products and advice

Yes. We only carry original Montblanc products, which we source from authorized retailers, distributors, and recognized collectors.

Unless expressly stated or requested otherwise, each of our products is delivered with the original packaging, serial number and service guide.

If you are still unsure about an item, you can have the authenticity of your writing instrument or accessory checked and confirmed at any Montblanc boutique.

We always guarantee the authenticity of our products. Our partners, some of whom have been with us for decades, are authorized Montblanc retailers. Nevertheless, every item we purchase undergoes an authenticity and completeness check by our experts.

This means you can always be sure that you are only receiving tested and confirmed original goods.

Do you already own a Montblanc writing instrument and would like to have its authenticity verified? Please contact us, and we will assist you with the evaluation.

Yes, we only carry original Montblanc items.

Writing instruments currently in the Montblanc range are, of course, unused and delivered in their original packaging.

We only offer limited editions and collectibles in flawless, collectible condition – any deviations, if any, are always transparently noted in the product description.

You will receive the manufacturer's international Montblanc guarantee (2 years) on new products.

However, you will of course still receive our statutory warranty.

Excellent craftsmanship is Montblanc's highest priority. We are confident that you will not find any defects in your writing instrument.

Should something go wrong, we at Handelshaus Rheinländer will work with you to find a solution. Please feel free to contact us.

The choice of the right writing instrument depends on personal preferences, the purpose of the purchase and the desired area of ​​use.

The design and writing feel also play a major role: the different models sometimes differ greatly in weight, balance and material.

Our team will be happy to advise you personally on your selection – whether by phone, email, or in our showroom in Ravensburg.

We cordially invite you to personally test a wide range of writing instruments in our Ravensburg store. If you decide to order from our online shop, the following applies: The product must be returned in the same condition in which you received it (e.g., new and unused). If the condition of the returned product differs from its original condition, we reserve the right to refuse a refund.

Please note that the original Montblanc packaging of some items has changed from 2023 onwards. The black
Meisterstück packaging has been replaced with white cardboard packaging.
Affected product lines include Montblanc Meisterstück, Great Characters, Muses, Heritage and many more.

Should the packaging appear different in a product photo, this is due to the time the photo was taken. You can be assured that you are always holding only genuine products.

All ballpoint pens and rollerballs/fineliners come with a black "M" refill. For pencils, you can find the refill size in the respective product description. Fountain pens of all types (piston/cartridge fillers) are always shipped empty.

All Montblanc writing instruments with this designation can generally be refilled with rollerball or fineliner refills, depending on your preference. The writing instrument comes standard with a rollerball refill of size "M."

Yes, we offer engraving. It's best to add the engraving option to your shopping cart on the respective product page.

Our managing directors, Michael Rheinländer and Patrick Huber, are experts in the Montblanc product world. Please feel free to call them at +49 751 359 11 000 (for German-speaking advice) or +49 751 359 11 001 (for English-speaking advice), or visit us at our showroom in Ravensburg for a personalized consultation.

Ordering and payment

We offer a wide range of different payment options, including credit card, PayPal, Klarna, prepayment, Apple Pay and other secure payment methods.

Yes, your payment is of course secure. All transactions on our website are protected by modern SSL encryption. We work exclusively with certified payment providers such as PayPal, Klarna, Apple Pay, and leading credit card companies.

We don't offer purchase on account in our online shop. However, you can process a purchase on account via PayPal or the payment service provider Klarna (this may vary depending on the country and the location), or you can make a reservation by phone if you would like to pick up your writing instrument in person. In this case, you pay on-site.

When you purchase a voucher from Handelshaus Rheinländer, you will receive a one-time code that you can apply during your checkout process. The voucher amount will then be deducted from your invoice total.

Cash payment of vouchers is not possible.

By subscribing to our newsletter, you will receive a one-time 5% discount voucher on your first order. We also offer discounts for larger orders. Please contact us for details.

Would you like to make a change to your order? Please contact our customer support by phone or email at mail@montblanc-pen.de .

Yes. We offer tax-free intra-community deliveries to EU member states. Please feel free to contact us.

Shipping and delivery

Orders received on working days are usually packaged and handed over to the shipping service provider within 24 hours. Delivery within the EU usually takes 1-3 business days. Shipments to other EU countries are usually delivered within 5-7 business days.

Yes. Of course, all shipments are insured up to the full value of the goods.

We ship all orders within the EU and Switzerland free of charge. For orders outside the EU, we calculate shipping costs based on the value of the goods to ensure the best possible protection during transport.

Yes. You will receive a tracking number after shipment. The tracking code will be included in your order. Please note that depending on the shipping provider, it may take up to 24 hours for the tracking information to become available.

Yes, we ship to every country and process the appropriate customs declarations. Each shipment is accompanied by a correct and complete invoice in accordance with German law.

There are no customs duties within the European Union. For countries outside the EU, the regulations of the respective recipient country apply. Please note that any fees are to be paid by the recipient and inform yourself about the amount in advance.

You are welcome to pick up your Montlanc writing instrument or accessory in person at our showroom in Ravensburg. We look forward to your visit!

After purchase

A Montblanc writing instrument is a companion for life – with proper care, it will remain in perfect condition for a very long time.

To do this, always keep your writing instrument clean and dry. Ideally, store it in a case to protect the delicate surfaces.

Metal or resin surfaces can be gently wiped with a soft, lint-free cloth. Please avoid any cleaning agents or textured surfaces to prevent scratches.

For special editions or longer periods of non-use, we recommend storing the writing instrument empty and having it professionally cleaned before the next use.

We are of course happy to provide you with detailed care instructions, professional cleaning or comprehensive refurbishment.

In our online shop, we carry a small selection of inks, especially in specific editions. For replacement inks and refills, we recommend visiting a Montblanc boutique or stationery store near you that carries Montblanc products. This way, you can be sure to find the perfect accessories for your unique writing instrument.

Yes. For items from the current Montblanc range, you receive a two-year international manufacturer's warranty.

In principle and for all products, the statutory warranty applies, which you receive when purchasing from Handelshaus Rheinländer.

Don't worry, we can find a solution for (almost) any type of damage!

We're happy to repair minor scratches or signs of wear for you in our in-house workshop. We assess larger damage on an individual basis, if necessary in consultation with the manufacturer.

Whether you purchased your writing instrument from us or not, we are happy to help you.

Subsequent engraving is also possible. Simply contact us by phone or email – we'll be happy to advise you personally and take care of the implementation.

Exchange and return

If you would like to return an item to us, please notify our customer support team in advance. You will then receive a return label and can return your order to us in full and securely packaged condition. After we receive and inspect the goods, the purchase amount will be refunded to the payment method you selected when placing your order.

Please also read our cancellation policy.

Orders can generally be canceled as long as your package hasn't yet been shipped. Please contact us by email, using the contact form, or by phone to initiate the cancellation process.

Would you like to exchange an item from your order for a different one? No problem. After contacting our customer support, you will receive a return label for returning the exchanged item. The difference in price will be charged or refunded, and the new product will be shipped to you.

Unfortunately, gift vouchers and products that we have engraved or otherwise personalized at your request are non-returnable.

Your question wasn't there?

We are happy to answer any questions.
Simply call us during our business hours, chat with us, or fill out the contact form.

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★★★★★

Mr. Rheinländer gave me excellent advice, and I found the perfect writing instruments for me. Thank you very much. A very pleasant shopping experience. I will recommend Mr. Rheinländer to others and will be happy to contact him again for future purchases.

Marcus Herbers
★★★★★

I contacted Mr. Rheinländer about repairing a MontBlanc Starwalker ballpoint pen. I received a quote within a very short time and sent the pen in for repair. Just a few hours after receiving the package, the work was completed and the pen was on its way home. I am thrilled with the result and can highly recommend the Rheinländer trading company and Mr. Rheinländer personally.

Matteo Dunker
★★★★★

The purchase was very straightforward, quick, and trustworthy. Friendly and competent advice was provided both by email and by phone. I highly recommend Rheinländer Trading House and would definitely sell here again!

Clara Marie
★★★★★

A very competent team! Mr. Rheinländer answered my query promptly and seemed very professional. He was also accommodating and made me happy! I can definitely recommend him with a clear conscience.

Steven Kohl
★★★★★

Incredibly good advice and a wonderful atmosphere. They take their time until the best possible decision is made. Thanks also for the espresso and water.

Robin
★★★★★

The best selection of Montblanc products worldwide

Carlo Hirlinger

25 years of experience

Decades of experience in buying and selling fine writing instruments and accessories

Verified originals

Each item is tested by our experts and delivered with certificates.

Fast shipping

Smooth, reliable shipping worldwide via DHL, DHL Express and UPS.

Perfect service

Whether engraving or repair - we offer the optimal service for every request.